Cancellation Terms and Fees

If the Client is forced to cancel the trip, they must inform the Local Agency and their insurance provider by any written means that provides proof of receipt, as soon as the reason for the cancellation occurs. The date the written notice is issued will be considered the official cancellation date for calculating cancellation fees. As a general rule, the insurance provider will assess, based on the documents provided directly by the Client, the date of the event that triggered the cancellation in order to determine whether it agrees to reimburse the cancellation fees.

Schedule of full cancellation fees:

• More than 45 days before the departure date: 30% of the total trip cost (incl. tax)
• From 44 to 31 days before the departure date: 40% of the total trip cost (incl. tax)
• From 30 to 14 days before the departure date: 50% of the total trip cost (incl. tax)
• From 13 to 7 days before the departure date: 75% of the total trip cost (incl. tax)
• Less than 7 days before the departure date: 100% of the total trip cost (incl. tax)

Schedule of partial cancellation fees, unless otherwise specified:

If a traveler registered for a private trip cancels their participation while the trip is still maintained for the other participants:

• For personal services (non-shared): the above cancellation fee schedule will apply to the traveler who cancels.
• For shared services: fees equal to 100% of the canceling participant’s share of the shared services will be charged, regardless of the cancellation date.

When several clients are registered under the same booking, and one of them cancels, the cancellation fees will be deducted from the total amount already paid for that booking, regardless of who made the payment.

In the event of cancellation, for any reason whatsoever, any expenses incurred outside the trip booked with the Local Agency—such as transportation to/from the departure location (plane, train, or bus tickets), visa fees, travel document costs, or vaccination fees—_)